It was the mis­sus’ birth­day on Sat­ur­day. My mother is in Aus­tralia help­ing my sis­ter after deliv­er­ing my new nephew (ok his name is Cash…don’t go on about SFNS, I’ve already got a tick­ing off for that)  and so she thought she would send a gift to the missus.

She called up Snob Designer Cup­cakes and arranged for a dozen cup­cakes to be deliv­ered. The cup­cakes look like this one at left with beau­ti­ful roses on the top that i think are a mock cream.

Well Mum thought that all was well and didn’t think too much more about it.

The courier how­ever decided to be Mr Klutz and dropped the box. Know­ing he had picked up the box from a cake shop he looked inside and saw the car­nage. He then decided to take it back to the shop. The owner was beside her­self. here was an order than a courier had rooted and it was for a birth­day so not much use get­ting after the date. She was also busy organ­is­ing her Cup­cake  Wed­ding bou­quets for sev­eral wed­dings as well.

Still she took the time out to try to con­tact my father to explain what had hap­pened and also had the fore­sight to call home, the deliv­ery address she knew of course, and explain what had hap­pened. She told Mrs Wha­le­oil that she could have a new batch made and deliv­ered to her at 6pm if that was alright. Well we were booked to be out at din­ner at that time but this did not deter Janine, the owner. She said they would be deliv­ered to the restau­rant if she could just have the address.

At a lit­tle after 6pm they were duly deliv­ered and a more beau­ti­ful box of designer cup­cakes you couldn’t imag­ine. Lit­tle did we know that it was Janine or her part­ner who had dri­ven from the North Shore to How­ick to drop them off. Janine had also left a mes­sage on Dad’s cell­phone and once he man­aged to over­comethe tech­ni­cal dif­fi­cul­ties of him clear­ling his own voice­mails found that Janine had offered a credit as well as the sec­ond delivery.

Well today Dad phoned Janine and told her not to issue the credit note. She had deliv­ered what was ordered on the day spec­i­fied despite the short­com­ings of the courier company.

This is cus­tomer ser­vice above and beyond the call of duty and Janine deserves to be recog­nised for that. Out­stand­ing cus­tomer ser­vice. Other lesser beings might have just thought “oh fuck it” and issued a credit and done noth­ing else except say sorry and shrug, but not Janine, she thought about the occa­sion and how much that meant and met her cus­tomers require­ments even if it meant extra work for her.

So dear read­ers, please sup­port Janine in her busi­ness next time you want to send some­thing spe­cial. Her busi­ness has the Wha­le­oil seal of approval.

Oh and Janine, get a new courier company.

Pop­u­lar­ity: 8% [?]